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Terms
& Conditions of Sale & Return Policies
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Free
Shipping:
Our
free shipping policy (where applicable) applies to
deliveries within the continental US only. Email for
information regarding shipments outside the US.
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Damaged
Merchandise:
Damaged shipments from handling must
be claimed with the freight carrier. If any cartons are
missing or damaged, be sure to note this on the freight
bill. If you notice concealed damage after the driver has
left, keep all the packing and call the freight carrier to
return and inspect the damage and file a claim. We cannot be
responsible for damage caused by the freight carrier.
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Manufactures
Defects:
If a product appears to have a
manufactures defect, email us service@sleeping-bags-now.com
for instructions. Do not return Items to us without
first emailing to receive instructions.
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Pictures
and Descriptions:
We attempt to keep descriptions and pictures of products as
current as possible. However, there are occasions
where manufacturers change colors or features of their
products. In addition, various computer equipment used
by customers can cause variations in colors of product
pictures. As a result, we guarantee that you will
receive the product you order. However, we cannot
guarantee that it will look exactly as it appears in the
picture on our website.
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Return
Merchandise Policy:
Permission for any return merchandise
must be secured from our return department within 30 days of
the delivery date. For questions about returning
merchandise please use email to submit a request
to our Return Department. The return of non-defective
merchandise when authorized may incur a 20% re-stocking fee
and the customer is responsible for all shipping charges.
All returns must be in like new condition and in the
original packaging. Customers that refuse delivery of
shipped merchandise will incur a 20% re-stocking fee and the
customer is responsible for all shipping charges.
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After
a return is authorized by our return department:
1. Return the item to the
address given to you by our return department.
2. Include a written explanation with the return.
3. Keep your shipping records for proof of shipment
in the event of loss of returned merchandise. Returns
shipped via U.S. Postal Service (U.S.P.S.) or with a value
of over $100.00 should be insured. We are not liable for
return merchandise that does not reach our return
department.
We will notify you via phone, mail, or email of your refund
once we have received and processed the returned item. You
can expect a refund in the same form of payment originally
used for purchase within 14 to 21 business days of our
receiving your return. Please note that we can refund
shipping costs only if the return is a result of our error.
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Shipping
Charges
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Shipping fees are calculated based
on actual rates and the weight of the products you order.
Handling charges also apply. Shipping and handling
charges are calculated on the screen just before you confirm
your order. You will know how much the shipping and
handling will be before you are fully committed to the
purchase. In some cases, shipping and handling is
based on a flat fee. All shipping and handling fees
will be displayed within your shopping cart upon checkout.
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